FAQ

Kaloud is a premium hookah brand dedicated to innovating and enhancing the Hookah (Shisha) experience. By blending centuries-old hookah tradition with modern engineering—and inventions such as the Lotus Heat Management Device (HMD) and Krysalis Systems—our mission is to design products for consistent heat management, filtration, and flavorful sessions. Our laboratory study page reports measurements of selected smoke constituents under specific test conditions; those measurements do not establish health benefits, reduced disease risk, or safer or less harmful smoking (see our laboratory study summary). Our products are distributed worldwide. For help with a personal or wholesale order, please email us at interact@kaloud.com.

• Innovative Design & Engineering
  Our Lotus Heat Management Devices manage heat and airflow, helping users control heat transfer from charcoal to shisha.
  
• Premium Materials
  We use high-quality components such as medical- and aerospace-grade aluminum, stainless steel, silicone (BPA- and phthalate-free), Tritan Plastic in Krysalis Calix, and borosilicate glass in selected other products. Krysalis Calix contains no glass.
  
• Heat, Ash & Flavor Management
  Our heat management devices separate charcoal from shisha and help manage heat and ash. Flavor and charcoal duration depend on the complete setup and how it is used.
  
• Modern Aesthetics
  Each Kaloud product is designed to look as good as it performs, bringing a luxurious, modern feel to your hookah setup.

We are headquartered in the United States, with a global distribution network serving customers around the world.

No form of smoking is safe. Kaloud products must be used only as directed, but product design, heat management, and filtration do not eliminate smoking-related risks. Our study page reports measurements of selected smoke constituents under specific laboratory conditions. Those measurements alone do not establish that a product is safe, reduces disease risk, or makes smoking less harmful. Hookah smoking carries serious health risks.

CARBON MONOXIDE DANGER: Never burn charcoal indoors. Burning charcoal releases carbon monoxide, a colorless, odorless gas that can cause fatal poisoning. Using an electric heating element does not remove the carbon-monoxide hazard from the burning charcoal. For details about the reported test conditions and limitations, see our Science in Our Hookah study.

Yes. You must be at least 21 years old, or the legal minimum age in your jurisdiction if it is higher, to purchase from Kaloud. Age verification may be required before an order is fulfilled or at delivery. Always follow the laws that apply to purchasing and using the products where you are located.

Purchase directly from Kaloud.com or an authorized retailer. Keep your proof of purchase and any packaging, product identifiers, and serial number supplied with your product. Features and identifiers can differ by product; packaging or appearance alone does not establish authenticity.

If you are unsure, email interact@kaloud.com with the seller’s name, proof of purchase, and clear photos of the product, packaging, and any serial number so we can help review it. Buying from an unauthorized seller does not by itself prove that a product is counterfeit, but it can affect eligibility for our voluntary Limited Warranty.

• Krysalis Hookahs (e.g., Krysalis Eltheria, Krysalis Calix, Krysalis Monarch)
• Heat Management Devices (HMDs) (e.g., Kaloud Lotus I+, Lotus II, Lotus III)
• Samsaris Hookah Bowls (silicone and glass hybrids)
• Ayara Activated Carbon Filters (for added filtration)
• Sitra Thermal Diffusers (to help distribute heat evenly within your shisha pack)
• Accessories (Aeolis Hookah Hoses, Vestara Hookah Tongs, Cybele Disposable Mouth Tips, Selestia Breathing LED Lights, Aeras Bronze Lace Charcoal Ashtray, Altaris Rotating Base, etc.)

The Kaloud Lotus is an HMD designed to replace traditional foil and manage heat transfer from charcoal to shisha. It separates charcoal from direct contact with the shisha and helps users control heat and ash. The available measurements do not establish that the Lotus makes hookah smoking safe or less harmful. Kaloud's laboratory summary compares complete test configurations under specific conditions; differences between those configurations, including charcoal count, limit what can be attributed to the Lotus alone.

• Kaloud Lotus I+ or I+3
  The original design, compatible with most bowls, great for beginners and general use.
• Kaloud Lotus II
  Features updated airflow and design elements for more refined heat control.
• Kaloud Lotus III
  Our latest generation, offering maximum efficiency, easier operation, and excellent flavor output.
• Limited/Collector's Editions
  Special finishes or materials released in limited runs.

If you're not sure, email us at interact@kaloud.com.

• More consistent heat management
• Helps prevent most ash from falling onto the tobacco
• May extend charcoal life, depending on the setup
• Separates charcoal from direct contact with shisha
• May help users manage charcoal use, depending on the setup
• Simplifies heat control and maintenance
• The laboratory summary reports selected smoke-constituent measurements for complete configurations under specific conditions (see the study)
• Those measurements do not establish that the Lotus makes smoking safe or less harmful

The Krysalis Family of Hookahs is Kaloud's premium line, combining modern engineering (advanced fluid dynamics, enhanced filtration) with sleek aesthetics. Materials vary by model. Krysalis Calix uses Tritan Plastic rather than glass; it contains no glass. Refer to each model’s product listing for its materials.

• Krysalis Calix
  A more compact model featuring premium materials like Tritan Plastic, Aluminum, and Stainless Steel.
• Krysalis Eltheria
  Mid-sized, blending wood, metal, and glass for a sophisticated look.
• Krysalis Monarch
  Larger or more elaborate designs often incorporating luxury wood and real stone.

Each model offers advanced fluid dynamics, unique accents, and high-end finishes. For multi-hose use, contact interact@kaloud.com or refer to the product details—some Krysalis models may require additional adapters or specific parts for multiple hoses.

Sitra Diffusers come in Aluminum, Glass, and Ceramic. You pack your tobacco around the Sitra, which then transfers heat into the middle of the tobacco for more flavor and thicker clouds.

• Ceramic Sitra: Best for light leaf shisha tobacco with medium-to-high heat charcoal.
• Metal Sitra: Great for both dark leaf and light leaf, using low-to-high heat charcoal.
• Glass Sitra: Has heat-transfer properties between the ceramic and metal versions.

Note: Many standard bowls can fit a Sitra Diffuser, but ensure the bowl is deep enough to accommodate it. Expect some trial and error to find the ideal setup.

Ayara Filters are activated-carbon filters designed to be inserted into compatible hookah setups. Kaloud's laboratory summary compares multi-component configurations under specific conditions (see the study); it does not establish the effect of the Ayara filter alone or show that filtration makes smoking safe or less harmful. See our Ayara collection for filter and adapter dimensions and compatibility with your hookah.

Yes. Many of our products (like the Lotus HMD and Samsaris Bowls) fit a wide range of standard hookahs. For best performance, we recommend pairing the Kaloud Lotus with a Kaloud Samsaris Bowl, but many "Lotus-compatible" bowls (e.g., Cosmo, Oblako, HookahJohn, Alpaca, Olla, Solaris) will also work.

Our Samsaris bowls are specifically designed for optimal Lotus compatibility. However, any bowl marketed as "Lotus-compatible" with a similar diameter and rim shape should work. For flat-top bowls, the Kaloud Lotus III Silicone Sleeve can help secure the device.

• Aerospace-grade aluminum (e.g., Lotus HMD)
• Medical- and high-grade stainless steel
• Food-grade (BPA- & phthalate-free) silicone (Samsaris bowls)
• Platinum-cured silicone (Aeolis hoses)
• Tritan Plastic (Krysalis Calix; no glass)
• Borosilicate glass (selected other products; not Krysalis Calix)
• Premium woods (e.g., walnut, ash, cherry)
• Real stone (featured on all Krysalis Monarch models)

Dishwasher Note: While borosilicate glass and silicone may be top-rack dishwasher safe, we recommend hand-washing all parts to maintain finishes.

Buy from Kaloud.com or an authorized retailer. If you have concerns about a product, contact interact@kaloud.com with your purchase details, photos, and any serial number. Product appearance or a missing serial number alone is not a conclusive authenticity test. See FAQ 1.6 for the information that helps us review a product.

Yes, we offer replacement parts (e.g., gaskets for Krysalis Hookahs, Lotus lids, Aeolis hose components). Check Kaloud.com or email interact@kaloud.com for availability.

1. Pack Your Bowl
   Fill it with shisha just below the rim (a light, fluffy pack).
2. Place the Lotus
   Set the Lotus on top of the bowl; no foil needed.
3. Add Charcoal
   Place 2–3 fully lit natural coconut charcoals inside the Lotus.
4. Adjust the Lid/Vents
   Control heat by opening or closing the vents or lid.
5. Wait & Enjoy
   Allow 5–10 minutes for the shisha to warm up before smoking.

Important: Do not preheat the Lotus on a stove or open flame. It can damage the device. Damage caused by preheating is excluded from the voluntary Kaloud Limited Warranty; this does not limit any rights you have under applicable law.

• More consistent heat management
• Helps prevent ash from dropping onto shisha
• May extend charcoal life, depending on the setup
• Separates charcoal from direct contact with shisha
• May help users manage charcoal use, depending on the setup
• Simplifies heat control and maintenance; it does not make smoking safe or less harmful

Use a light, fluffy pack. Overpacking restricts airflow and can lead to burnt flavors, while underpacking may reduce smoke output. Different tobacco brands vary, so experiment to find your sweet spot.

Use only charcoal that the charcoal and equipment manufacturers identify as compatible, and follow all instructions for lighting, handling, and disposal. Kaloud generally recommends natural coconut charcoal for flavor and ash-management preferences, but performance varies by product and setup. Quick-light charcoal may contain ignition additives; check the manufacturer's composition and additive information. CARBON MONOXIDE DANGER: Never burn charcoal indoors. Burning charcoal releases carbon monoxide, a colorless, odorless gas that can cause fatal poisoning. Using an electric heating element does not remove the carbon-monoxide hazard from the burning charcoal.

• Lotus & Metal Accessories
  Let them cool completely, then rinse with warm water and mild, fragrance-free dish soap. A soft brush works well to remove residue. Avoid steel wool or abrasive pads.
  Isopropyl alcohol or specialized hookah cleaners may be used on metal parts if residue is stubborn, but be gentle and rinse thoroughly.
• Samsaris Bowls (Silicone/Glass)
  Rinse with warm soapy water. Avoid abrasive scrubbing on the glass insert.
  Silicone parts are often top-rack dishwasher safe but may last longer with hand-washing.
• Krysalis Hookahs
  Disassemble, wash each part with gentle soap and water, and dry thoroughly. Avoid soaking wood or stone parts—wipe them down gently.
• Hoses
  If washable, rinse with water and hang to dry. Dry handles manually to prevent water spots or oxidation.
• Between-Sessions Cleanup
  If you're short on time, tap out or gently wipe away leftover tobacco, give a quick rinse to bowls or hoses, and then do a more thorough cleaning every few sessions.
• Wood & Stone Components
  Wipe gently with a damp cloth and dry immediately. Avoid submerging these in water.

Tip: Always dry components before storing to prevent oxidation or water spots (especially if your water has high mineral content).

• Lotus (HMD): After every session to prevent buildup.
• Bowls & Hoses: Rinse after each session or at least every few sessions.
• Hookahs (Krysalis): Clean after each session or at least every 2–3 sessions if you smoke often.
• Between-sessions: A quick rinse keeps flavors from ghosting.

Ayara Filters typically last around 20 sessions, but this varies based on your tobacco and charcoal type. If you notice decreased filtration, restricted airflow, or unusual taste, replace the filter. Rinse it thoroughly after each session.

• Keep them in a cool, dry place away from direct sunlight.
• For Krysalis Hookahs, use the original storage bag or a protective case.
• For Lotus HMDs, a soft pouch or box helps prevent dents.
• Ensure all parts are completely dry before storing.

With proper care, a Lotus HMD can last several years. Discoloration is normal over time and does not affect performance.

Store in a cool, dry environment away from direct sunlight. Use protective cases or bags for delicate parts (like glass, wood, or stone). Make sure everything is thoroughly clean and dry first.

Yes, you can get creative with fruit heads or bowls as long as the Lotus can sit securely on top without direct contact with wet fruit. However, fruit heads are often less stable and more heat-sensitive. Proceed with caution to avoid tipping or spillage.

• Use a wind cover or keep the Lotus lid partially closed to retain heat.
• Shield the hookah from strong gusts, which may cause charcoal to burn unevenly.
• Monitor heat more frequently, as wind can disperse heat quickly.

• Lotus I+ / I+3: Typically works well with 2–3 pieces of 25–26 mm natural coconut cubes.
• Lotus II: Similar, but you may get slightly better airflow with 2–3 cubes.
• Lotus III: Designed for efficient heat, so even 2 cubes may suffice for certain tobaccos, but 3 is common.

Always ensure coals are fully lit and be ready to adjust the number of coals for heat preferences.

Most sessions last 45–90 minutes, depending on:

• How many coals are used
• The specific tobacco
• The bowl pack and the quality of your heat management

• You can pack your Kaloud products in checked luggage when flying; do not attempt to bring lit coals or open fuel.
• Check local laws regarding hookah products.
• Protect fragile glass or wood parts with padding or the original packaging.

1. Browse products on Kaloud.com.
2. Add to Cart: Select items and add them to your cart.
3. Checkout: Enter shipping and payment details.
4. Enter Coupon Codes/Gift Cards: You'll have an opportunity before payment.
5. Confirm & Pay: Finalize your order. You'll receive an email confirmation.

We accept most major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and pay-over-time options like Sezzle. Availability may vary by region. Email interact@kaloud.com with any questions.

Please email interact@kaloud.com as soon as possible. Under our voluntary cancellation policy, you may cancel within 24 hours of placing your order if it has not yet been processed or shipped. We may be unable to change an address, product selection, or shipping service once processing has begun.

Processing or dispatch does not remove any cancellation, withdrawal, refund, or other rights you have under applicable law. If your order ships in parts, we will explain the status of the remaining items and any options available. See our Shipping & Returns Policy.

In addition to Kaloud.com, our products are sold by authorized retailers worldwide. Check our Store Locator (if available) or email interact@kaloud.com to confirm a vendor's status. Counterfeits are not covered by warranty.

Most in-stock orders are dispatched within 1–2 business days. Any different dispatch time shown for your item or agreed when you order applies. The carrier’s transit time starts after dispatch.

If we cannot dispatch an item within the applicable timeframe, we will notify you and provide the delay, cancellation, or refund options required by law. A split shipment does not restart the dispatch timeframe for the remaining items. See our Shipping & Returns Policy.

If an item is on backorder, we will explain the expected dispatch date where we can reasonably estimate it. If we cannot dispatch within the applicable timeframe, we will contact you with the options to wait or cancel and receive a refund, as required by law. We will seek any consent required for the delay; placing an order does not authorize an indefinite wait.

Yes. We ship to selected countries. Available shipping services and charges are shown at checkout for your destination. Depending on the destination and the terms disclosed before you order, you may also be responsible for import duties, taxes, or customs-clearance charges that are not collected at checkout. Charges already collected should not be paid again for the same assessment. See the International Shipping section of our Shipping & Returns Policy, or email interact@kaloud.com with questions.

Delivery timing depends on the item, destination, and shipping service selected. Check the service-specific estimates shown at checkout and in our Shipping & Returns Policy. Processing time is separate from transit time.

International transit commonly takes 7–21 business days, but customs clearance and other disruptions can affect this estimate. Estimates are not guarantees and do not override an agreed delivery commitment or a deadline imposed by applicable law. Items in a split order may arrive on different dates.

Shipping charges depend on the destination, size and weight of the order, and the service selected. The applicable charge is shown before you complete checkout. If Kaloud chooses to split your order into multiple shipments, you will not be charged additional shipping fees because of that decision. Import duties, taxes, and customs-clearance charges are addressed separately in our Shipping & Returns Policy.

Some countries restrict or prohibit hookah products. If your country isn't listed, email interact@kaloud.com to see if alternatives are available.

Orders over $200 may require a signature upon delivery to protect your package. An adult signature may also be required where local law calls for age verification at delivery.

We typically ship via USPS, UPS, FedEx, and DHL, depending on location
and shipping speed requested. Your tracking email will specify the
carrier.

Yes. Once a shipment is dispatched, we will send the available tracking information by email. If your order ships in more than one package, there may be separate tracking numbers or shipment updates. Check each shipment’s details, or contact interact@kaloud.com if you need help matching packages to the items in your order.

Contact interact@kaloud.com promptly with your order number, tracking information, and photos of any damage where available. Keep the packaging and the affected item while the issue is being investigated, if it is safe to do so. We will review the available evidence and help identify the appropriate remedy under your order terms and applicable law.

For EU and UK consumers using a carrier we select or offer, the goods normally remain at the seller’s risk until you or your designated recipient physically receive them. Rules elsewhere depend on applicable law and the shipment terms. A carrier’s ‘delivered’ scan is evidence to investigate; it does not automatically settle a disputed-delivery claim.

If you purchased Route Package Protection, you may also use Route’s claims process within its applicable deadlines. Buying Route is not a condition of exercising your statutory rights against the seller. See our Shipping & Returns Policy.

Please check your address carefully and respond to delivery or customs requests promptly. Where lawful, reasonable additional costs caused by an incorrect address you supplied, an unjustified refusal, or failure to pay import charges for which you were properly informed you were responsible may be charged or deducted from a refund. We will explain any proposed charge.

This does not apply to costs caused by Kaloud’s error or override your legal rights concerning faulty goods, non-delivery, or a valid cancellation or withdrawal. Refusing a parcel alone may not clearly notify us that you wish to cancel, so please contact interact@kaloud.com.

Route Package Protection may be offered at checkout as an optional third-party service for eligible shipment issues. Its price, coverage, exclusions, and claim deadlines are governed by the terms presented with that option. Review those terms before deciding whether to purchase it.

Declining Route does not waive your statutory rights or remove any delivery obligation the seller has under applicable law. If you purchased Route, contact Route promptly for any claim under its service; you may also contact interact@kaloud.com about your rights against the seller. See our Shipping & Returns Policy.

Your order may ship from more than one warehouse or fulfillment location, so items—including items purchased together in a bundle—may arrive in separate packages on different days. You will not pay additional shipping fees because we split your order. Each package may have its own tracking information. Splitting an order does not change any binding delivery deadline or shipping-service commitment for that order.

Check the tracking information for each shipment, as packages may follow different delivery schedules. Carrier delays, customs processing, weather, and other disruptions can affect estimated arrival dates. If you need help locating the rest of your order, email interact@kaloud.com with your order number. We will help check its status and explain the next steps. Your rights under applicable consumer protection laws remain unchanged.

Under our voluntary returns policy, you may request a return or exchange of most eligible items within 14 calendar days after delivery of the item. If authorized, send the item back within five business days after receiving Kaloud’s written authorization and return instructions, unless we agree otherwise in writing. Email confirmation counts as writing. Items must be unused, undamaged, and in their original packaging with the included parts, tags, accessories, and manuals. Please provide proof of purchase and any applicable serial number.

For voluntary returns and exchanges, we must receive and inspect the product before issuing a refund or processing an exchange. Allow up to 10 business days after we receive the product for inspection and processing. Applicable statutory rights and deadlines take precedence, including any right to a refund based on valid evidence of sending the goods back.

Certain categories are excluded from voluntary change-of-mind returns, including gift cards; sale or clearance items; Krysalis Hookah Systems; Krysalis Upward Purge 2.0; Ayara Filters and Filter Adapters; Aeolis Hoses and Hose Tips; Cybele Compostable Mouth Tips; and opened consumables. These exclusions do not remove statutory rights concerning faulty, misdescribed, or undelivered goods, or any applicable statutory withdrawal right.

A 10% restocking fee and customer-paid return shipping may apply to eligible voluntary returns as explained in our Shipping & Returns Policy. A restocking fee does not apply to a valid statutory withdrawal or a remedy where the law requires a refund without that fee. EU and UK consumers should read the statutory-rights section of that policy, including the rules for orders delivered in separate shipments.

Email interact@kaloud.com with your order number and the reason for a voluntary return or exchange. We will provide written authorization if the request is eligible, return instructions, the correct address, and an RMA number where applicable. Send an authorized voluntary return within five business days after receiving those instructions, unless Kaloud agrees otherwise in writing. Keep proof of sending and use the designated return address.

If you are exercising a statutory cancellation or withdrawal right, a clear statement of your decision is sufficient; an RMA or prior approval is not a condition of that right, and you do not need to give a reason. Applicable statutory notice, return and refund deadlines take precedence over our voluntary timetable. See our Shipping & Returns Policy.

Used products generally do not qualify for our voluntary change-of-mind returns policy. Statutory rights may still apply, including rights concerning defects and, for eligible EU or UK distance purchases, withdrawal after handling reasonably necessary to inspect the goods. Excessive handling may justify a lawful deduction for diminished value; an applicable hygiene or personalization exception may exclude withdrawal. See our Shipping & Returns Policy.

Email interact@kaloud.com with your order number, product details, serial number if applicable, photos where available, and a description of the issue.

For transit damage or a missing shipment, we will investigate under the Shipping & Returns Policy and applicable law. If you purchased Route, its claims process may also be available.

For a possible manufacturing defect, the product may be covered by the applicable Warranty Policy. Any statutory rights you have against the seller are separate and are not limited to the manufacturer’s warranty process.

Please report visible damage or defects as soon as possible, ideally within 7 days of delivery, to help preserve evidence. This request is not a seven-day cutoff for your statutory rights or the stated warranty period. Stop using a product if you suspect it is unsafe.

Yes. All genuine Kaloud products, including accessories and replacement parts, receive a Two-Year Limited Warranty against defects in materials and workmanship under normal use, subject to the eligibility conditions and exclusions in our Warranty Policy.

Exceptions: Cybele Mouth Tips and Ayara Filter Pods do not receive the voluntary two-year warranty. They retain the warranty, conformity and other protection required by applicable law. There is no single minimum period that applies to every product and country. Normal consumption or depletion is not, by itself, a manufacturing defect.

Any longer coverage, different starting point or additional remedy required by applicable law applies. For covered products, the voluntary warranty ordinarily begins on the original purchase date, applies to the original purchaser and is non-transferable. Proof of purchase and registration within 30 days of purchase are required for voluntary coverage where lawful; statutory rights do not depend on registration.

The new policy applies prospectively and does not reduce any longer or more favorable warranty legally binding for an earlier purchase. Damage caused by misuse and normal wear remain excluded from voluntary coverage. See the Warranty Policy for the full terms and contact interact@kaloud.com for help.

Email interact@kaloud.com with:

• Proof of purchase, such as an order number or receipt
• Product model and serial number, if applicable
• A description of the issue
• Photos or videos where available and helpful

We will explain the evaluation process and any return instructions. Please contact us before shipping internationally so we can identify the appropriate return location and explain any lawful costs in advance. Statutory remedies and any mandatory free-of-charge guarantee rights are not subject to fees that the law requires the seller or guarantor to bear. See our Warranty Policy.

The voluntary warranty covers defects in materials and workmanship under normal use. It excludes damage caused by acts of nature, preheating the Lotus, impact, corrosive substances, improper use or cleaning, and repairs, modifications, or disassembly that cause the claimed damage. Normal wear, including discoloration and minor cosmetic changes that do not affect functionality, is also excluded.

Counterfeit products are not covered. Cybele Mouth Tips and Ayara Filter Pods receive only the protection required by applicable law, rather than the voluntary two-year warranty. The voluntary warranty also has seller-eligibility and commercial-use conditions, as explained in our Warranty Policy. These conditions apply only where lawful and do not remove statutory rights. A repair or modification unrelated to the claimed defect does not automatically eliminate every warranty claim.

Genuine Kaloud glass and wood components are included in the standard two-year limited coverage for manufacturing defects, subject to the Warranty Policy. Damage caused by an accidental drop, impact, improper care or another excluded cause is not covered by the voluntary warranty. Any longer mandatory protection and existing binding warranty promises remain available. Contact interact@kaloud.com if you need help assessing an issue.

Custom-made or clearly personalized products, such as items engraved to your specifications, may be excluded from change-of-mind returns and statutory withdrawal where the relevant legal exception applies. A limited-edition finish alone does not make a product personalized. Any voluntary-return exclusion must be disclosed before purchase. Rights concerning defects, misdescription, or non-delivery remain available under applicable law. See our Shipping & Returns Policy.

A 10% restocking fee may apply to voluntary returns that are not due to our error. It does not apply to a valid statutory withdrawal or a remedy where applicable law requires a refund without that fee. Any lawful deduction for diminished value is assessed separately and explained. See our Shipping & Returns Policy.

Refunds for purchases paid for with a gift card will normally be restored to the original gift card or provided as replacement gift credit, unless applicable law requires a different method. Any amount paid by another payment method will be refunded to that method where required. Gift-return credit does not replace a purchaser’s statutory right to reimbursement.

For a product eligible for the voluntary Two-Year Limited Warranty, please register it at kaloud.com/pages/warranty-registration within 30 days of purchase and retain your proof of purchase. Registration is a condition of voluntary coverage where lawful; it is not a condition of statutory rights. The Cybele Mouth Tips and Ayara Filter Pods exceptions are explained in the Warranty Policy.

Providing information for warranty registration or support does not by itself subscribe you to marketing. See our Warranty Policy and Privacy Policy.

• Make sure your charcoal is fully lit and positioned according to the applicable equipment instructions.
• Check the bowl packing method.
• Verify airtight seals at all connections.
• Adjust the Lotus vents or lid according to its instructions.
• If the manufacturer's instructions permit a heat adjustment, stay within the stated charcoal and heat limits; adding charcoal is not a universal troubleshooting step.
• Check for obstructions in the hose or downstem. Never light or burn charcoal indoors.

• Same as above, plus ensure the outer dome is fully locked in place.
• Confirm the umbrella valves are oriented correctly (tail up for the downstem, tail down for the purge valve).
• Check your Ayara Filter (if used) for clogging.

• Excessive heat: Open vents, remove a coal, or take off the Lotus lid.
• Packing method: Overpacked or making contact with the Lotus can scorch tobacco.
• Charcoal quality: Lower-quality or quick-light coals can burn hotter and alter flavor.
• Session duration: Stir or fluff the shisha mid-session. Remove the Lotus and blow gently on the bowl to cool things down if needed.

• Check all seals and gaskets.
• Confirm the water level is correct (about 5mm above the bottom of the downstem).
• Tighten all parts properly.

• Use high-quality natural coconut coals.
• Ensure coals are completely lit before placing them.
• Open the vents to allow more oxygen.
• Add an extra coal if needed.
• Monitor for external wind or drafts.

• Partially or fully open the vents or remove the lid.
• Remove one piece of coal if using multiple.
• Repack the shisha slightly lower or fluff it more.
• Use smaller coal pieces.

Yes. Discoloration is normal due to heat and tobacco residue. Regular cleaning helps, but some darkening will occur over time.

Activated carbon can clog after multiple uses. Rinse it thoroughly after
each session. If airflow remains low after ~20 sessions, it's time to
replace it.

If you notice lingering flavors, try soaking silicone or glass parts in
warm water with a small amount of baking soda or lemon juice for 10–15
minutes, then rinse thoroughly.

If the Lotus lid sticks due to heat expansion or residue, let it cool
first. Gently wiggle or rotate it free without forcing. A short soak in
warm water can help loosen residue.

Allow 5–10 minutes for the shisha to warm with 2–3 fully lit coals
inside the Lotus. Adjust coals, vents, or packing one variable at a time
to dial in the perfect session.

Yes—we regularly run promotions, bundles, and discount codes. Sign up for our newsletter or follow us on social media to hear about offers first. We don't currently offer a points-based loyalty program.

Yes! We sell digital gift cards on our website.

Absolutely. We offer bulk and wholesale options. Email interact@kaloud.com for details on pricing and requirements.

Check out our blog on Kaloud.com, follow our social media channels, or explore online hookah community forums. You're also welcome to email interact@kaloud.com.

Herbal blends can be more heat-sensitive. Start with fewer coals and
increase heat if necessary. All Kaloud products are compatible with
these alternatives as long as they're intended for hookah.

We do not endorse specific brands. Some customers use natural coconut charcoal in 25–26 mm cube shapes, but compatibility and performance depend on the exact charcoal and equipment.
Some products are marketed without quick-light ignition additives; verify composition, ignition additives, and handling instructions with the manufacturer. Never light or burn charcoal indoors.

Check Kaloud.com or email interact@kaloud.com for a list of authorized retailers or distribution partners.

If you're interested in collaborations, sponsorships, or becoming a Kaloud brand ambassador, email interact@kaloud.com with details.

We focus on durability and quality to reduce waste from disposable or
low-quality products. While we do not claim carbon neutrality, we strive
to improve our packaging and sourcing over time. Stay tuned for updates
on additional sustainability measures.

No. Our study page reports measurements of selected smoke constituents under specific laboratory conditions.
Those measurements alone do not establish that a product is safe, reduces disease risk, or makes smoking less harmful.
Hookah smoking carries serious health risks.
Product design, heat management, and filtration do not eliminate those risks.

For the reported test conditions and limitations, see our "Science in Our Hookah" study.

Yes. Hookah smoke can contain toxic substances, including carbon monoxide.
Hookah smoking carries serious health risks; comply with local laws and age restrictions.
CARBON MONOXIDE DANGER: Never burn charcoal indoors. Burning charcoal releases carbon monoxide, a colorless, odorless gas that can cause fatal poisoning.
Using an electric heating element does not remove the carbon-monoxide hazard from the burning charcoal.

Yes. You can use herbal or non-tobacco shisha alternatives (e.g., steam
stones, herbal molasses) with Kaloud devices as long as they are
intended for hookah use.

• Always handle lit charcoal with care; keep it outdoors and away from flammable materials, children, and pets.
• Allow all components to cool fully before cleaning or handling. CARBON MONOXIDE DANGER: Never burn charcoal indoors. Burning charcoal releases carbon monoxide, a colorless, odorless gas that can cause fatal poisoning. Using an electric heating element does not remove the carbon-monoxide hazard from the burning charcoal.

Kaloud commissioned laboratory testing that reported measurements of selected smoke constituents for three complete hookah configurations under specific test conditions. The configurations differed in multiple respects, including equipment and charcoal count, so the results do not establish the effect of an individual product or component. Percentage summaries are withheld pending verification of the original reports, calculations, units, limits of quantification, and treatment of results below the limit of quantification. Those measurements alone do not establish that a product is safe, reduces disease risk, or makes smoking less harmful. Hookah smoking carries serious health risks. Read the reported conditions, measurements, and limitations in our "Science in Our Hookah" study.

We prioritize long-lasting, high-quality products to reduce waste. We
continuously explore improvements to our materials, packaging, and
processes to lessen environmental impact.

Not at this time. The best way to access discounts is through our email newsletter and seasonal promotions—sign up here to be first to know.

• Official website blog
• Email newsletter (sign-up on Kaloud.com)
• Social media: Instagram, Facebook, X (Twitter), YouTube

Registering your product helps us administer warranty claims. Marketing updates are subject to your subscription choices and applicable law; registration alone does not subscribe you. For environmental or social initiatives, visit our website or choose to subscribe to our newsletter.

• Email: interact@kaloud.com
• Contact Form: Available on our website
• Phone/Chat: Visit our "Contact Us" page for any available live support options

Yes. We typically carry replacement parts for many products. Visit Kaloud.com or email interact@kaloud.com for availability.

• Official YouTube channel
• Website product pages
• Social media: Instagram, Facebook

Feel free to email our Customer Support team at interact@kaloud.com. We're always happy to help you get the most out of your Kaloud experience.

In 2021, Kaloud commissioned laboratory testing of three hookah configurations. The historical summary reports five test cycles per configuration and 175 puffs per session. It reports measurements of selected carbonyl compounds, polycyclic aromatic hydrocarbons, volatile organic compounds, and carbon monoxide under those specific conditions. The configurations differed in multiple respects, including equipment and charcoal count, so the results do not establish the effect of an individual product or component. The original reports, methods, units, limits of quantification, replicate variability, and calculations require verification before further conclusions are drawn. Read the reported measurements and limitations in our "Science in Our Hookah" study. These measurements alone do not establish that a product is safe, reduces disease risk, or makes smoking less harmful. Hookah smoking carries serious health risks, and results should not be generalized to other products, preparations, or uses.

Disclaimer:

Kaloud products are intended for adults who meet our purchasing age requirement and the applicable legal age requirements. Using tobacco or nicotine-containing products poses health risks. Follow all product instructions and applicable laws. Improper use can cause injury or damage. Nothing in this FAQ excludes liability or limits rights that cannot lawfully be excluded or limited.

Thank you for choosing Kaloud. We hope this FAQ enhances your understanding and enjoyment of our products! If you have any further questions, please don't hesitate to reach out at interact@kaloud.com.