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We are aware of NON-AUTHORIZED parties selling COUNTERFEIT Kaloud® on Amazon and eBay as well as other online and retail outlets. We are alerting our valued customers, retailers and distributors that we are aware of this issue and actively working to resolve it.
Please note that Kaloud® will NOT honor any of our Money Back Guarantees for any products sold on Amazon or eBay or any other Non-Authorized Retailers. (AT THIS TIME WE HAVE NO AUTHORIZED SELLERS ON AMAZON OR EBAY IN ANY COUNTRY). We recommend that you use caution in buying products from Non-Authorized resellers as some of these products may cause permanent damage to your health.
Kaloud® Limited Lifetime Warranties
Kaloud products are hereby warranted to be free from any manufacturing defects. Kaloud® offers a Limited Lifetime Warranty on all Kaloud Lotus® products and a One-Year Limited Warranty on all Kaloud Samsaris®, Kaloud Aeolis®, Kaloud Vestara®, and Kaloud Krysalis Eltheria® products. All Kaloud Krysalis® Monarch systems come with a Five-Year Limited Warranty. Any product first sold to an end user is guaranteed to be free from defects in both components and workmanship under regular uses. The warranty period commences on the original date of purchase.
Attention: Your original Purchase invoice (sales receipt) and online warranty registration showing the date of purchase, model number and serial number (if applicable) of the product is your proof of the date of purchase and will be required for all warranty claims,
This International Limited Lifetime Warranty is applicable and shall be honored in every country where Kaloud® or its Authorized Distributors offer Kaloud® Products. In the event of an international warranty claim, Kaloud® may, at its sole discretion, charge you for any shipping costs. In any case, you, the customer, shall be responsible for any import duties, taxes, or other costs associated with importation and delivery.
It is the responsibility of the Buyer to ship any Kaloud® Product being presented for Warranty Repair or Replacement to Kaloud®.
Warranty may be valid when an authentic Kaloud® product is purchased in one country and transferred to another country, where an authorized Kaloud® distributor, wholesaler, or retailer is located, without voiding the warranty. Please be advised that service or replacement availability and response time may vary from country to country. (Please see above for terms).
As mentioned above, Kaloud® is not responsible for any export and import control issues, handling fees, tariffs, import duties, and all other related fees that may be incurred during transferring any of our products for service or replacement.
Limitation of Liability
Kaloud® reserves the rights to refuse warranty service of products under disputable conditions. Kaloud® also holds the rights to declare final decision whether products are within warranty conditions. The following actions and damages will result in voiding the Limited Lifetime Warranty:
*Damage caused by act of nature, such as fire, flood, wind, earthquake, lightning, etc. ANY FORM OF PREHEATING THE KALOUD LOTUS®. Damage caused by impact with other objects, dropping, falls, corrosive liquids, or submersion in any liquid(s) that damages our product(s). Damage caused by unauthorized repair or disassembling of the product. Damage caused by any other abuse, misuse, mishandling, or misapplication Deterioration due to normal circumstances. The product presented for service or replacement is deemed to be a counterfeit item. The product was purchased from an unauthorized retailer, wholesaler, or distributor.*
Disclaimer of Warranty
THIS LIMITED LIFETIME WARRANTY IS EXPRESSED IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON KALOUD’S® PART, AND KALOUD® NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PARTY TO ASSUME FOR KALOUD® ANY OTHER LIABILITIES. THE FOREGOING CONSTITUTES THE BUYER’S SOLE AND EXCLUSIVE REMEDY FOR THE FURNISHING OF DEFECTIVE OR NONCONFORMING PRODUCTS AND KALOUD® WILL NOT IN ANY EVENT BE LIABLE FOR COST OF SUBSTITUTE OR REPLACEMENT, COST OF FACILITIES OR SERVICE, DOWNTIME COSTS, LOSS OF PROFITS, REVENUES OR GOODWILL, RELIANCE DAMAGES, LOSS OF USE IF OR DAMAGE TO ANY ASSOCIATED EQUIPMENT, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BY REASON OF THE FACT THAT SUCH PRODUCTS WILL HAVE BEEN DETERMINED TO BE DEFECTIVE OR NONCONFORMING.
This Limited Lifetime Warranty gives you specific legal rights. You may also have other rights that may vary from state to state or from country to country. You are advised to consult applicable state or country laws for full determination of your rights.
KALOUD® products are not designed to be used in any way other than those ways and means defined in our product instructions or in any official Kaloud® Produced Instructional Video.