Warranty Registration

Last Updated: March 10, 2025
At Kaloud®, we take pride in the quality and craftsmanship of our products. This Warranty Policy is designed to protect both our valued customers and Kaloud against counterfeit products, fraudulent claims, and improper use of our warranties. Please review this policy carefully before submitting a warranty claim. WARNING: COUNTERFEIT PRODUCTS & UNAUTHORIZED SELLERS We are aware that non-authorized third parties are selling counterfeit Kaloud® products on Amazon, eBay, and other online and retail outlets. These counterfeit products may not meet our safety standards and could pose health risks due to unknown materials or manufacturing processes. To protect our customers: 
  • Kaloud® will NOT honor any warranties or money-back guarantees for products purchased from unauthorized sellers.
  • Kaloud® has no authorized sellers on Amazon or eBay in any country at this time.
  • Purchasing from unauthorized resellers may put your health at risk and will void any warranty coverage.
 To ensure authenticity and warranty coverage, purchase directly from Kaloud.com or an Authorized Retailer or Distributor.  KALOUD® LIMITED WARRANTY POLICY Kaloud® products are warranted against defects in materials and workmanship under normal use, as follows: 
  • Kaloud Lotus® products: Limited Lifetime Warranty
  • Kaloud Samsaris®, Kaloud Aeolis®, Kaloud Vestara®, and Kaloud Krysalis Eltheria®: One-Year Limited Warranty
  • Kaloud Krysalis® Monarch Systems: Five-Year Limited Warranty
 Warranty Coverage & Eligibility 
  • The warranty applies only to the original purchaser and is non-transferable.
  • Proof of purchase (e.g., original invoice or sales receipt showing date of purchase, product model, and seller’s name) and online warranty registration (within 30 days of purchase) with product details (date of purchase, model number, and serial number, if applicable) are required for all warranty claims.
  • A “defect” is defined as a flaw in materials or workmanship that affects the product’s functionality under normal use. Misuse, including but not limited to preheating the Kaloud Lotus®, using incompatible accessories, or exposing the product to extreme temperatures, voids the warranty.
  • The warranty commences from the date of original purchase.
 For online warranty registration, visit https://kaloud.com/pages/warranty-registration. International Warranty Claims
  • This warranty is valid in all countries where Kaloud® or its Authorized Distributors operate.
  • Kaloud® may charge shipping costs for international warranty claims at its discretion.
  • Customers are responsible for any import duties, taxes, or fees associated with shipping products for service or replacement.
 Customer Responsibility for Warranty Claims 
  • Customers must cover shipping costs to send a product for warranty evaluation or replacement.
  • Kaloud® is not responsible for handling fees, tariffs, import/export duties, or any other associated costs incurred during warranty service.
  • Customers are responsible for ensuring safe packaging and including tracking information for all warranty shipments. Kaloud is not responsible for products lost in transit without tracking information.
 Warranty Claim Process 
  1. Contact Kaloud at interact@kaloud.com with your proof of purchase, product details, and a description of the issue.
  2. Kaloud will review your claim and may request additional information or photos.
  3. If approved, you’ll receive instructions for returning the product.
  4. Upon receiving and inspecting the product, Kaloud will determine if the warranty applies. Kaloud reserves the right to inspect the product to verify authenticity and eligibility.
  5. If the claim is valid, Kaloud will repair or replace the product at its discretion.
  6. If the claim is denied, Kaloud will provide an explanation and return the product to you.
 Dispute Resolution If you disagree with the outcome of your warranty claim, please contact us at interact@kaloud.com to discuss your concerns. We strive to resolve all issues amicably. Initiating a chargeback without first attempting to resolve the issue with Kaloud may result in being unable to make future purchases from Kaloud. LIMITATIONS & WARRANTY EXCLUSIONS Kaloud® reserves the right to refuse warranty service if a product is determined to be ineligible under this policy. The warranty does NOT cover damage caused by: 
  • Acts of nature, including fire, flood, wind, earthquake, or lightning.
  • Preheating the Kaloud Lotus® (strictly prohibited).
  • Impact damage, including dropping, crushing, or exposure to corrosive substances.
  • Unauthorized repairs, modifications, or disassembly.
  • Improper use, negligence, abuse, or mishandling.
  • Normal wear and tear, such as scratches, discoloration, or minor cosmetic changes that do not affect functionality.
  • Counterfeit or non-authentic products.
  • Products purchased from unauthorized retailers, wholesalers, or distributors.
  • Use of products in a commercial setting, unless specified otherwise.

For questions about proper use, refer to our product instructions at https://www.youtube.com/kaloudinc or contact us at interact@kaloud.com. DISCLAIMER OF WARRANTY & LIMITATION OF LIABILITY This Limited Warranty is the sole and exclusive warranty provided by Kaloud® and is expressly in lieu of all other warranties, whether express or implied, including but not limited to: 
  • The implied warranty of merchantability.
  • The implied warranty of fitness for a particular purpose.

Kaloud® does not authorize any other party to assume warranty obligations on its behalf.Liability Limitations
Under no circumstances shall Kaloud® be liable for:
  • Replacement costs of substitute products.
  • Costs related to service, facilities, or downtime.
  • Loss of profits, revenues, or goodwill.
  • Indirect, incidental, special, or consequential damages.
  • Damage to any associated equipment or products.
 Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability, so certain limitations may not apply. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction. IMPORTANT NOTICE Kaloud® products are designed to be used only in accordance with our product instructions and official Kaloud® instructional materials. Use of products outside these guidelines may void the warranty. If you are unsure about proper use, please contact us at interact@kaloud.com for assistance. Thank you for choosing Kaloud®. We stand behind the quality of our products and are committed to providing exceptional service while protecting against counterfeit goods and fraudulent claims.