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Two-Year Limited Warranty & Product Registration

Last Updated: October 30, 2026

Kaloud, Inc. provides this Limited Warranty against defects in materials and workmanship under normal use. Our standard warranty period is two years, except for Cybele Mouth Tips and Ayara Filter Pods, which receive only the warranty or legal-guarantee protection required by applicable law. Any longer mandatory period or additional mandatory rights continue to apply.

Warranty provider and contact

Kaloud, Inc.
1534 North Moorpark Road, No. 410
Thousand Oaks, CA 91360
USA

Email: interact@kaloud.com

This is our warranty correspondence address. Contact us for the correct return instructions before sending a product; the appropriate service or return location may be different.

Your Statutory Rights

This voluntary Limited Warranty is additional to your statutory rights. It does not replace or limit your rights against the seller, any applicable legal guarantee of conformity, or other rights that cannot lawfully be excluded. The eligibility conditions, registration requirement, exclusions, time limits and cost allocations below apply to this voluntary Limited Warranty only to the extent permitted by applicable law.

EU consumers are entitled by law to remedies from the seller, free of charge, when goods do not conform to the contract. UK consumers have statutory rights in relation to faulty, misdescribed or otherwise non-conforming goods. Those rights are not affected by this Limited Warranty and do not depend on warranty registration.

Delivery Issues, Split Shipments & Retailer Purchases

If you purchased from Kaloud.com, contact interact@kaloud.com about missing items, delivery damage or delays; see our Shipping & Returns Policy. If an order arrives in separate packages, delivery of one package does not establish delivery of the remaining items. You do not need to register a product or make a warranty claim to report a delivery issue.

If you purchased from another retailer, contact that seller about delivery, returns, refunds and statutory remedies. Eligible manufacturing-defect claims may also be made under this Limited Warranty. The seller's legal responsibilities are not transferred to Kaloud merely because Kaloud provides a manufacturer warranty.

Counterfeit Products & Unauthorized Sellers

This voluntary Limited Warranty covers eligible genuine Kaloud® products purchased directly from Kaloud.com or an Authorized Retailer or Distributor. Counterfeit products are not covered.

Purchasing from an unauthorized seller does not, by itself, prove that a product is counterfeit. However, products purchased from unauthorized sellers are not eligible for this voluntary Limited Warranty, except where applicable law requires otherwise. This restriction does not remove statutory rights or remedies that cannot lawfully be excluded.

Seller authorization is specific to the seller and may change. Before purchasing through Amazon, eBay, or another marketplace or retailer, contact interact@kaloud.com if you need help confirming authorization. If you have questions about a product’s authenticity, send us the purchase details, clear photos, and any serial number.

Kaloud® Limited Warranty Policy

Products covered: All genuine Kaloud® products, including accessories and replacement parts, are covered against defects in materials and workmanship under normal use for two years from the original purchase date, subject to the eligibility conditions and exclusions in this policy. Cybele Mouth Tips and Ayara Filter Pods are the exceptions described below. Where applicable law requires a longer period or a different starting point, that legal requirement applies.

Cybele Mouth Tips and Ayara Filter Pods: These consumable products are not covered by the voluntary two-year warranty. They retain all warranty, conformity and other protections required by applicable law for the relevant product and transaction. Their consumable nature does not remove remedies for goods that are defective, misdescribed or otherwise fail to meet mandatory requirements. Normal consumption, depletion and wear through proper use are not, by themselves, manufacturing defects.

Earlier purchases and existing promises: This version applies to purchases made on or after the Last Updated date above. It does not reduce any longer or more favorable warranty promise that was legally binding for an earlier purchase, including an applicable limited-lifetime or five-year warranty. A later change to this website does not shorten those existing commitments.

The two-year voluntary warranty is not a universal deadline for statutory claims. Mandatory rights and their time limits are determined separately under applicable law.

Warranty Coverage Eligibility

  • The warranty applies only to the original purchaser and is non-transferable.
  • For claims under this voluntary Limited Warranty, proof of purchase (e.g., original invoice or sales receipt showing date of purchase, product model, and seller’s name) and online warranty registration within 30 days of purchase, with product details (date of purchase, model number, and serial number, if applicable), are required where permitted by law. Registration is not required to exercise statutory rights.
  • A “defect” is defined as a flaw in materials or workmanship that affects the product’s functionality under normal use. Damage caused by misuse, including preheating the Kaloud Lotus®, using incompatible accessories, or exposing the product to extreme temperatures, is excluded. Misuse does not automatically cancel coverage for an unrelated defect.
  • For products receiving the voluntary two-year warranty, the period starts on the original purchase date, unless applicable law requires a different starting point. Split shipments do not restart or shorten that period. Statutory rights and any legally required delivery-based periods are determined separately under applicable law.

For online warranty registration, visit https://kaloud.com/pages/warranty-registration.

International Warranty Claims

  • This warranty is valid in all countries where Kaloud® or its Authorized Distributors operate.
  • Where permitted by law, Kaloud® may charge shipping costs for international claims under this voluntary Limited Warranty. Contact us before sending a product so we can confirm the regional return instructions and any charges that apply.
  • Where permitted by law, customers are responsible for import duties, taxes or fees associated with shipping products for service or replacement. Kaloud® will bear any costs that applicable law requires Kaloud® to bear.

Customer Responsibility for Warranty Claims

The cost rules in this section and “International Warranty Claims” do not require you to pay costs that Kaloud® must bear for a statutory remedy or under applicable law. This includes costs of repair or replacement that must be free of charge under an applicable EU commercial guarantee of durability.

  • Kaloud provides the repair or replacement covered by this voluntary Limited Warranty without a separate charge for the covered parts, labor or replacement product.
  • For a claim solely under this voluntary Limited Warranty, customers cover shipping to Kaloud® for evaluation or replacement, unless applicable law requires Kaloud® to pay.
  • Where permitted by law, shipping a serviced or replacement product back to the customer, handling charges, tariffs and import/export duties may be charged to the customer. Any applicable charges will be explained before the customer is asked to return the product or agree to a charge. No evaluation fee will be charged without the customer’s prior written agreement.
  • Package warranty returns safely, use a tracked service for a voluntary return, and retain proof of sending. For a voluntary return using a carrier you arrange, you ordinarily bear the return-transit risk unless we agree otherwise or applicable law requires a different allocation. A missing tracking number does not automatically invalidate a statutory right or other valid proof of return. These return-shipping terms do not determine responsibility for the original delivery of your order.

Warranty Claim Process

  1. Contact Kaloud at interact@kaloud.com with your proof of purchase, product details, and a description of the issue. Please report a suspected defect promptly so we can assess it and preserve relevant evidence. Any applicable legal time limit or longer existing warranty promise remains available.
  2. We will review your claim and may request information or photos reasonably needed to assess it.
  3. If a return is needed, we will provide the appropriate return location, instructions and details of any lawful charges before you send the product. Do not send a product to our correspondence address unless our instructions direct you there.
  4. We may inspect the product to assess authenticity, eligibility and the reported defect. For a claim solely under this voluntary warranty, a returned product ordinarily must be received and inspected before a repair, replacement or other agreed remedy is processed, unless we agree otherwise in writing. This does not delay a remedy or refund that applicable law requires sooner or on different evidence.
  5. For a valid claim under this voluntary Limited Warranty, Kaloud will repair or replace the product at its discretion, except where applicable law gives you a choice of remedy or requires another remedy. We will explain the expected service timing and comply with any legally required timeframe.
  6. If a claim is denied, we will explain the reasons and the arrangements for returning the product to you, including any lawful charge disclosed in advance. Our assessment does not prevent you from challenging the decision or exercising legal rights.

The 14-day request window and five-business-day dispatch rule in our voluntary change-of-mind returns policy are not deadlines for making a warranty claim. Any return instructions for a warranty claim will identify the applicable process without reducing mandatory rights.

Dispute Resolution

If you disagree with the outcome of your warranty claim, please contact us at interact@kaloud.com to discuss your concerns. We strive to resolve all issues amicably. This process does not restrict your statutory remedies, prevent you from raising a payment dispute, or extend any deadline set by your payment provider or applicable law.

Warranty Exclusions

Kaloud® may refuse service under this voluntary Limited Warranty when the product or claim is ineligible under its terms, to the extent permitted by law.

The warranty does not cover damage caused by:

  • Acts of nature, including fire, flood, wind, earthquake, or lightning.
  • Preheating the Kaloud Lotus® (strictly prohibited).
  • Impact damage, including dropping or crushing, or exposure to corrosive substances.
  • Repairs, modifications, or disassembly that cause the damage. Use of an independent repairer or third-party parts does not, by itself, void coverage for an unrelated defect.
  • Improper use, negligence, abuse, or mishandling.

The voluntary warranty also excludes:

  • Normal wear and tear, such as scratches, discoloration, or minor cosmetic changes that do not affect functionality.
  • Counterfeit or non-authentic products.
  • Products purchased from unauthorized retailers, wholesalers, or distributors, subject to the statutory-rights qualification above.
  • Use of products in a commercial setting, unless specified otherwise.

For questions about proper use, refer to our product instructions at https://www.youtube.com/kaloudinc or contact us at interact@kaloud.com.

Statutory Warranties & Limitations of Liability

This policy describes Kaloud®’s voluntary Limited Warranty. It does not disclaim any applicable implied warranty, including merchantability or fitness for a particular purpose, or displace your statutory rights or any more favorable warranty promise that is legally binding on Kaloud®.

Kaloud® does not authorize any other party to assume warranty obligations on its behalf. This does not affect any obligation that binds Kaloud® under applicable law.

Only to the extent permitted by applicable law, Kaloud® excludes liability under this voluntary Limited Warranty for:

  • Replacement costs of substitute products.
  • Costs related to service, facilities, or downtime.
  • Loss of profits, revenues, or goodwill.
  • Indirect, incidental, special, or consequential damages.
  • Damage to any associated equipment or products.

These exclusions do not reduce the repair or replacement promised by this Limited Warranty or any mandatory legal remedies. Nothing in this policy excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Consumers outside the United States may also have rights under their applicable local law.

IMPORTANT NOTICE

Kaloud® products are designed to be used only in accordance with our product instructions and official Kaloud® instructional materials. Damage caused by use outside these guidelines is excluded from this voluntary Limited Warranty; an unrelated defect is not automatically excluded. If you are unsure about proper use, please contact us at interact@kaloud.com for assistance.

Thank you for choosing Kaloud®. We stand behind the quality of our products and are committed to providing exceptional service while protecting against counterfeit goods and fraudulent claims.